“You’re only as good as your last job.” We at Clikz Digital believe that a brand is the promise of an experience. That being said, It has to be a positive one. What someone thinks of your brand is crucial to its reputation. Reputation management is how one manages an individual's or company’s reputation.
Tracking and eliminating negative social media is essential in brand growth and client/customer credibility and trust. We have expert analysts along with the newest technologies that comb the internet allowing us to help aid and strengthen an induvial or groups persona.
Who do you know that doesn’t have a phone? 97% of texts are read within 3 minutes. That’s why text messaging is the best method for requesting a review for your business. When you send a request through Clikz, we use our own phone number, keeping your phone free and clear. If you are a business that already gets cell phone numbers from your customers this will be as simple as typing the name and number in our app and done!
Our CDRMS, (Clikz Digital Reputation Management System) will automatically filter the negative reviews that your customers submit, store them, and send them to you without putting them online. You can then use that feedback to improve the customer experience and get even more positive reviews. Feedback is good, even if it’s bad. Any review three stars or less that comes through our system will not go online.
When researching a business, often the first-place people go is Google. Google displays ratings in a variety of places. People are becoming more and more reliant on these reviews to help them make a purchasing decision.
We all know that good reviews are harder to come by than negative ones. Most happy customers got what they expected, and don't take the time to write a review. But, the customer that is unhappy will take to the internet and release that anger onto a post that could severely hurt your reputation.
We all know that good reviews are harder to come by than negative ones. Most happy customers got what they expected, and don't take the time to write a review. But the customer that is unhappy will take to the internet and release that anger onto a post that could severely hurt your reputation.